Privacy Policy

Last Updated: March 30, 2025

At PhoneCalls.pro ("we," "us," or "our"), your privacy and trust are important to us. This Privacy Policy outlines how we collect, use, and protect the information related to our Services, including our AI Phone Receptionist, AI Web Chat Assistant, and AI Outreach Agent.

By using our Services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following types of information to provide and improve our Services:

a. Business & Account Information

  • Your name, business name, email, and phone number

  • Subscription and billing details

  • Onboarding and account setup preferences

b. Customer Interaction Data

When your customers or leads interact with your AI agent:

  • Voice recordings and chat transcripts may be captured

  • Caller or visitor contact details (such as name, phone number, or email if shared)

  • Scheduled appointments or requests captured during interaction

c. Technical Information

  • Browser/device type, IP address, and access times for security and analytics purposes

2. Use of Information

We use the information collected to:

  • Provide, maintain, and improve our AI Services

  • Process payments and manage subscriptions

  • Deliver customer interactions, such as call handling, appointment scheduling, or automated outreach

  • Respond to support requests or issues

  • Meet legal obligations

3. Call and Chat Recordings

Our Services include the option to record voice calls and chat sessions for quality assurance, training, and service review purposes.

  • Recordings and transcripts are retained for 30 days

  • Clients may request early deletion of this data by contacting support

  • You are solely responsible for ensuring that your business complies with any required disclosure and consent laws related to call or message recording

4. Retention of Data

We retain:

  • Voice recordings and chat transcripts for 30 days

  • Account and business setup data as long as your subscription is active

  • You may request deletion of stored data at any time by contacting us

5. Data Protection

We implement commercially reasonable security measures to protect your data from loss, misuse, and unauthorized access. This includes encrypted communication channels, access controls, and limited employee access to stored data.

Despite these measures, no system is 100% secure, and you acknowledge the inherent risks involved with online services.

6. Client Responsibility

If your business involves collecting or processing sensitive personal data (such as health or financial information), it is your responsibility to ensure your use of our Services complies with applicable regulations, including but not limited to HIPAA, GDPR, or CCPA where relevant.

7. Your Privacy Rights

If you reside in a region that provides data subject rights (such as the EU or California), you have the right to:

  • Request access to personal data we hold about you

  • Correct inaccurate information

  • Request deletion (“right to be forgotten”)

  • Object to or restrict certain processing activities

To exercise any of these rights, email support@phonecalls.pro.

8. Cookies & Tracking

We may use session-based cookies to enhance user experience and track usage of our Services. These cookies do not store personally identifiable information and are used only for operational purposes.

9. Subscription & Billing Data

We store account and billing information in accordance with our Subscription Terms. You may manage your billing preferences, update your information, or cancel your subscription via your account portal.

10. Children’s Privacy

Our Services are not intended for individuals under the age of 13. We do not knowingly collect personal data from children. If we become aware that data has been collected from a child without parental consent, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Significant changes will be posted on our website and/or sent to your account email. Continued use of our Services after such changes constitutes your agreement to the new policy.

12. Contact Us

If you have questions or requests regarding your data or this Privacy Policy, please contact us at:

PhoneCalls.pro
📧 support@phonecalls.pro
🌐 www.phonecalls.pro